[2013] 8 S.C.R. 77 DR. JAGMITTAR SAIN BHAGAT A v. DIR. HEALTH SERVICES, HARYANA & ORS. (Civil Appeal No. 5476 of 2013) JULY 11, 2013 B [DR. B.S. CHAUHAN AND S.A. BOBDE, JJ.] Consumer Protection Act, 1986 - ss. 2 and 11 - Forum under the Act - Jurisdiction of, to deal with the service matters of government servants -Held: A government servant cannot C raise any dispute regarding his service conditions or for payment of gratuity or GPF or any of his retiral benefits before any of the Forum under the Act - The government servant does not fall under the definition of a "consumer" as defined u/s.2(1)(d)(ii) of the Act - Such government servant is entitled D to claim his retiral benefits strictly in accordance with his service conditions and regulations or statutory rules framed for that purpose - Appropriate forum, for redressal of any his grievance, may be the State Administrative Tribunal, if any, or Civil Court but certainly not a Forum under the Act. E Morgan Stanley Mutual Fund v. Kartick Das (1994) 4 SCC 225: 1994 (1) Suppl. SCR 136; Secretary, Board of Secondary Education, Orissa v. Santosh Kumar Sahoo & . Anr. AIR 2010 SC 3553: 2010 (8) SCC 353; Bihar School F Examination Board v. Suresh Prasad Sinha AIR 2010 SC 93: 2009 (8) SCC 483; Maharshi Dayanand University v. Surjeet Kaur (2010) 11 SCC 159: 2010 (8) SCR 475 and Regional Provident Fund Commissioner v. Bhavani AIR 2008 SC 2957: 2008 (6) SCR 767 - referred to. G

Jurisdiction - Conferment of - Held: Is a legislative function and it can neither be conferred with the consent of the parties nor by a superior Court - If the Court passes a 77 H 78 SUPREME COURT REPORTS (2013] 8 S.C.R. decree having no jurisdiction over the matter, it would amount to nullity as the matter goes to the roots of the cause. United Commercial Bank Ltd. v. Their Workmen AIR 1951 SC 230: 1951 SCR 380; Smt. Nai Bahu v. Lal Ramnarayan & Ors. AIR 1978 SC 22: 1978 (1) SCR 723; Natraj Studios (P) Ltd. v. Navrang Studios & Anr. AIR 1981 SC 537: 1981 (2) SCR 466; Kondiba Dagadu Kadam v. Savitribai Sopan Gujar & Ors. AIR 1999 SC 2213: 1999 (2) SCR 728; Sushi/ Kumar Mehta v. Gobind Ram Bohra (Dead) Thr. Lrs. (1990) 1 SCC 193: 1989 (2) Suppl. SCR 149; Setruchar/u Ramabhadra Raju Bahadur v. Maharaja of Jeypor, AIR 1919 PC 150; State of Gujarat v. Rajesh Kumar Chimanlal Barot & Anr. AIR 1996 SC 2664: 1996 (4) Suppl. SCR 279; Harshad Chiman Lal Modi v. D.L.F. Universal Ltd. . & Anr. AIR 2005 SC 4446: 2005 (3) Suppl. SCR 495 and Carona Ltd. v. Mis. Parvathy Swaminathan & Sons AIR 2008 SC 187: 2007 (10) SCR 656 - relied on. Premier Automobiles Ltd. v. K.S. Wadke & Ors. (1976) 1 SCC 496: 1976 (1) SCR 427; Kiran Singh v. Chaman Paswan AIR 1954 SC 340: 1955 SCR 117; Chandrika Misir & Anr. v. Bhaiyala, AIR 1973 SC 2391: 1974 (1) SCR 290 -referred to. Case Law Reference: 1951 SCR 380 relied on Para 7

1978 (1) SCR 723 relied on Para 7 1981 (2) SCR 466 relied on Para 7 1999 (2) SCR 728 relied on Para 7 1989 (2) Suppl. SCR 149 relied on Para 7 1976 (1) SCR 427 referred to Para 8 1955 SCR 117 referred to Para 8 DR. JAGMITTAR SAIN BHAGAT v. DIR. HEALTH 79 SERVICES, HARYANA 1974 (1) SCR 290 referred to Para 8 A AIR 1919 PC 150 relied on Para 9 1996 (4) Suppl. SCR 279 relied on Para 9 2005 (3) Suppl. SCR 495 relied on Para 9 B 2007 (10) SCR 656 relied on Para 9 1994 (1) Suppl. SCR 136 referred to Para 12 201 o (8) sec 353 referred to Para 13 c 2009 (8) sec 483 referred to Para 14 2010 (8) SCR 475 referred to Para 14 2008 (6) SCR 767 referred to Para 15 D CIVIL APPELLATE JURISDICTION : Civil Appeal No. 5476 of 2013. From the Judgment and Order dated 26.11.2009 of the National Consumers Disputes Redressal Commission, New Delhi in RP No.1156 of 2007, MA No. 291 & 450 of 2008. E Dr. Jagmittar Sain Bhagat (Petitioner-In-Person), Prateesh Kapur (A.C.) for the Appellants. Narendra Hooda, Sr. AAG, Dr. Monika Gusain for ihe Respondents. F The following Order of the Court was delivered ORDER 1. Leave granted. G 2. This appeal has been preferred against the judgment and order dated 26.11.2009 passed by the National Consumer Disputes Redressal Commission, New Delhi (hereinafter ~ referred to as the 'Commission') constituted under the H 80 SUPREME COURT REPORTS [2013] 8 S.C.R.

A Consumer Protection Act, 1986 (hereinafter referred to as the 'Act'), in Revision Petition No. 1156 of 2007, MA. No. 291 of 2008; and MA. No. 450 of 2008, by way of which, the Commission has dismissed the claim of the appellant as well as the review petition seeking certain reliefs. B 3. The facts and circumstances giving rise to this appeal are that: A. The appellant joined Health Department, of the respondent State, as Medical Officer on 5.6.1953 and took C voluntary retirement on 28.10.1985. During the period of service, he stood transferred to another district but he retained the government accommodation, i.e. Bungalow No. B-8 from 11.5.1980 to 8.7.1981. Appellant claimed that he had not been paid all his retiral benefits, and penal rent for the said period D had also been deducted from his dues of retiral benefits without giving any show cause notice to him. B. Appellant made various representations, however, he was not granted any relief by the State authorities.

E C. Aggrieved, the appellant preferred a complaint before the District Consumer Disputes Redressal Forum, Faridabad (hereinafter referred to as the 'District Forum') on 5.1.1995 and the said Forum vide order dated 24.3.2000 dismissed the complaint on merits observing that his outstanding dues i.e. F pension, gratuity and provident fund etc. had correctly been calculated and paid to the appellant by the State authorities. D. The appellant approached the appellate authority, i.e., the State Commission. The State Commission dismissed the G appeal vide order dated 31.1.2007 observing that though the complaint was not maintainable as the District Forum did not have jurisdiction to entertain the complaint of the appellant as he was not a "consumer'' and the dispute between the parties could not be redressed by the said Forum, but in view of the ,H fact that the opposite party (State) neither raised the issue of DR. JAGMITTAR SAIN BHAGAT v. DIR. HEALTH 81 SERVICES, HARYANA jurisdiction before the District Forum nor preferred any appeal, A order of the District Forum on the jurisdictional issue attained finality. However, there was no merit in the appeal. E. Aggrieved, the appellant filed Revision Petition No. 1156 of 2007 before the Commission. The said revision stood B dismissed vide order dated 1.4.2008 and the review filed by the appellant has also been dismissed vide order dated 26.11.2009. Hence, this appeal. c

4. Shri Narendra Hooda, learned Senior AAG, Haryana, has raised preliminary issue of the jurisdiction submitting that the service matter of a government servant cannot be dealt with by any of the Forum in any hierarchy under the Act. Therefore, the matter should not be considered on merit at all. More so, D all the outstanding dues of the appellant had been paid, and none of the issues survive any more. 5. Shri Prateesh Kapur, learned Amicus Curiae, has raised a large number of grievances, inter-alia, that till today Ethe appellant has not been paid all his retiral benefits as some of his outstanding dues have been withheld by the authorities, thus, he is entitled to recover the same with interest; whether the Forum was competent to entertain the complaint ought to have been decided by the District Forum first as a preliminary issue. It is difficult for a litigant to go back to any other F appropriate Forum after such a long time. In the instant case, the appellant approached the District Forum in 1995, the matter could not be finalised till date, and at such a belated stage, the appellant if asked to approach the other forum, a great hardship would be caused to him. G 6. We have considered the rival submissions made by learned counsel for the parties and perused the records. 7. Indisputably, it is a settled legal proposition that Hconferment of jurisdiction is a legislative function and it can 82 SUPREME COURT REPORTS [2013] 8 S.C.R.

A neither be conferred with the consent of the parties nor by a superior Court, and if the Court passes a decree having no jurisdiction over the matter, it would amount to nullity as the matter goes to the roots of the cause. Such an issue can be raised at any stage of the proceedings. The finding of a Court B or Tribunal becomes irrelevant and unenforceable/ inexecutable once the forum is found to have no jurisdiction. Similarly, if a Court/Tribunal inherently lacks jurisdiction, acquiescence of party equally should not be permitted to perpetuate and perpetrate, defeating the legislative animation. The Court c cannot derive jurisdiction apart from the Statute. In such eventuality the doctrine of waiver also does not apply. (Vide: United Commercial Bank Ltd. v. Their Workmen, AIR 1951 SC 230; Smt. Nai Bahu v. Lal Ramnarayan & Ors., AIR 1978 SC 22; Natraj Studios (P) Ltd. v. Navrang Studios & Anr., AIR 1981 SC 537; and Kondiba Dagadu Kadam v. Savitribai0 Sopan Gujar & Ors., AIR 1999 SC 2213).

8. In Sushi/ Kumar Mehta v. Gobind Ram Bohra (Dead) Thr. Lrs., (1990) 1 SCC 193, this Court, after placing reliance on large number of its earlier judgments particularly in Premier E Automobiles Ltd. v. K.S. Wadke & Ors., (1976) 1 SCC 496; Kiran Singh v. Chaman Paswan, AIR 1954 SC 340; and Chandrika Misir & Anr. v. Bhaiya/al, AIR 1973 SC 2391 held, that a decree without jurisdiction is a nullity. It is a coram non judice; when a special statute gives a right and also provides F · for a forum for adjudication of rights, remedy has to be sought only under the provisions of that Act and the Common Law Court has no jurisdiction; where an Act creates an obligation and enforces the performance in specified manner, "performance cannot be forced in any other manner." G 9. Law does not permit any court/tribunal/authority/forum to usurp jurisdiction on any ground whatsoever, in case, such a authority does not have jurisdiction on the subject matter. For the reason that it is not an objection as to the place of suing;, H "it is an objection going to the nullity of the order on the ground DR. JAGMITIAR SAIN BHAGAT v. DIR. HEALTH 83 SERVICES, HARYANA

of want of jurisdiction". Thus, for assumption of jurisdiction by i a court or a tribunal, existence of jurisdictional fact is a condition precedent. But once such jurisdictional fact is found to exist, the court or tribunal has power to decide on the adjudicatory facts or facts in issue. (Vide: Setrucharlu Ramabhadra Raju Bahadur v. Maharaja of Jeypore, AIR 1919 E PC 150; State of Gujarat v. Rajesh Kumar Chimanlal Barot & Anr., AIR 1996 SC 2664; Harshad Chiman Lal Modi v. D.L.F. Universal Ltd. & Anr., AIR 2005 SC 4446; and Carona Ltd. v. Mis. Parvathy Swaminathan & Sons, AIR 2008 SC 187). c 10. The Act was enacted to provide for the better protection of interest of consumers, such as the right to be protected against marketing of goods which are hazardous to life and property; the right to be informed about the quality, quantity, potency, purity, standard and price of goods, to protect C the consumer against unfair trade practices; and right to seek redressal against an unscrupulous exploitation of consumers, and further to provide right to consumer education etc. as is evident from the statement of objects and reasons of the Act. E 11. Section 2 of the Act which is a definition clause defines the following as under: "2(b) '•complainant' means- (i) a consumer; or F (ii) any voluntary consumer association registered under the Companies Act, 1956 (1 of 1956), or under any other law for the time being in force; or G (iii) the Central Government or any State Government;

(iv) one or more consumers, where there are numerous consumers having the same interest; (v) in case of death of a consumer, his legal heir or H 84 SUPREME COURT REPORTS [2013] 8 S.C.R. A representative; who or which makes a complaint; 2(c) 'complaint' means any allegation in writing made by a complainant that- (i) an unfair trade practice or a restrictive trade practice B has been adopted by any trader or service provider; (ii) the goods bought by him or agreed to be bought by him suffer from one or more defects; c (iii) the services hired or availed of or agreed to be hired or availed of by him suffer from deficiency in any respect; xx xx xx

2(d) 'consumer' means any person who-D (i) buys any goods for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any user of such goods other than the person who buys such goods for consideration paid or promised or partly paid or partly E promised, or under any system of deferred payment when such use is made with the approval of such person, but does not include a person who obtains such goods for resale or for any commercial purpose; or F (ii) [hires or avails of] any services for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any beneficiary of such services other than the person who [hires or avails of] the services for consideration paid or promised, or partly paid and partlyG promised, or under any system of deferred payments, when such services are availed of with the approval of the first-mentioned person; [but does not include a person who avails of such services for any commercial purpose; H DR. JAGMITTAR SAIN BHAGAT v. DIR. HEALTH 85 SERVICES, HARYANA xx xx xx A 2(g) 'deficiency' means any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been 8 undertaken to be performed by a person in pursuance of a contract or otherwise in relati.on to any service;

2(o) 'service' means service of any description which is made available to potential users and includes, but not limited to, the provision of facilities in connection with C banking, financing, insurance, transport, processing, supply of electrical or other energy, board or lodging or both, [housing construction], entertainment, amusement or the purveying of news or other information, but does not include the rendering of any service free of charge or under D a contract of personal service." Section 11 of the Act deals with the jurisdiction of the District Forum as: "(1) Subject to the other provisions of this Act, the District E Forum shall have jurisdiction to entertain complaints where the value of the goods or services and the compensation, if any, claimed [does not exceed rupees twenty lakhs." The aforesaid statutory provisions make it crystal clear that F the Act is made to deal with the rights of consumers wherein marketing of goods, or "services" as defined under the Act have been provided. Therefore, the question does arise as to whether the Forum under the Act can deal with the service matters of government servants. G 12. In Morgan Stanley Mutual Fund v. Kartick Das, (1994) 4 sec 225, this Court examined the issue as to whether a prospective buyer can be "consumer" under the Act, and held: "The consumer as the term implies is one who consumes. H 86 SUPREME COURT REPORTS [2013] 8 S.C.R.

A As per the definition, consumer is the one who purchases goods for private use or consumption. The meaning of the word 'consumer' is broadly stated in the above definition so as to include anyone who consumes goods or services at the end of the chain of production. The comprehensive definition aims at covering every man who pays money asB the price or cost of goods and services. The consumer deserves to get what he pays for in real quantity and true quality. In every society, consumer remains the centre of gravity of all business and industrial activity. He needs c protection from the manufacturer, producer, supplier, wholesaler and retailer. xx xx xx Therefore, it is after allotment, rights may arise as per the contract (Article of Association of Company). ButD certainly not before allotment. At that stage, he is only a prospective investor (sic in) future goods ...... There is no purchase of goods for a consideration nor again could he be called the h.irer of the services of the company for a consideration. In order to satisfy the requirement of aboveE definition of consumer, it is clear that there must be a transaction of buying goods for consideration under Section 2(1)(d)(i) of the said Act. The definition contemplates the pre-existence of a completed transaction of a sale and purchase. If regard is had to the definition of F complaint under the Act, it will be clear that no prospective investor could fall under the Act".

13. In Secretary, Board of Secondary Education, Orissa v. Santosh Kumar Sahoo & Anr., AIR 2010 SC 3553, this G Court resolved the issue as to whether the Forum under the Act had jurisdiction to entertain and allow a complaint filed by a person for correction of his date of birth recorded in the matriculation certificate, observing that the impugned order was liable to be set aside because all the consumer forums failed H to consider the issue of maintainability of the complaint in a DR. JAGMITTAR SAIN BHAGAT v. DIR. HEALTH 87 SERVICES, HARYANA correct perspective. Before the District Forum could go into the A issue of correctness of the date of birth recorded in the matriculation certificate of Respondent 1, it ought to have considered whether the so-called failure of the appellant to make correction in terms of the prayer made by Respondent 1 amounted to deficiency of service. B The court remitted the matter to the District Forum to decide the issue of maintainability of the complaint. 14. This Court in Bihar School Examination Board v. Suresh Prasad Sinha, AIR 2010 SC 93, considered the C question as to whether a candidate can file a complaint before the District Forum under the Act raising any grievance regarding his examinations conducted by the Bihar School Examinations Board constituted under the Bihar School Examinations Board Act, 1952 and answered it in negative D observing as under:

"The object of the Act is to cover in its net, services offered or rendered for a consideration. Any service rendered for a consideration is presumed to be a commercial activity E in its broadest sense (including professional activity or quasi-commercial activity). But the Act does not intend to cover discharge of a statutory function of examining whether a candidate is fit to be declared as having successfully completed a course by passing the F examination. The fact that in the course of conduct of the examination, or evaluation of answer scripts, or furnishing of marksheets or certificates, there may be some negligence, omission or deficiency, does not convert the Board into a service provider for a consideration, nor convert the examinee into a consumer who can make a G complaint under the Act. We are clearly of the view that the Board is not a 'service provider' and a student who takes an examination is not a 'consumer' and consequently, complaint under the Act will not be maintainable against the Board." H 88 SUPREME COURT REPORTS [2013] 8 S.C.R. A (See also: Maharshi Dayanand University v. Surjeet Kaur, (201 O) 11 sec 159). 15. In Regional Provident Fund Commissioner v.

Bhavani, AIR 2008 SC 2957, this Court dealt with the issue B as to whether Dr. Padia's submissions regarding the non-applicability of the Act-to the case of the Regional Provident Fund Commissioner - the person responsible for the working of a Pension Scheme, could be held to be a 'service giver' within the meaning of Section 2(1)(o) of the Act, as it was C neither a case of rendering of free service nor rendering of service under a contract of personal service so as to bring the relationship between the parties within the concept of 'masteF·· '/ and servant'. The court held: "In our view, the respondent comes squarely within the D definition of 'consumer' within the meaning of Section 2(1)(d)(ii), inasmuch as, by becoming a member of the Employees' Family Pension Scheme, 1971, and contributing to the same, she was availing of the services rendered by the appellant for implementation of the E Scheme. The same is the case in the other appeals as well."

16. In view of the above, it is evident that by no stretch of imagination a government servant can raise any dispute F regarding his service conditions or for payment of gratuity or GPF or any of his retiral benefits before any of the Forum under the Act. The government servant does not fall under the definition of a "consumer" as defined under Section 2( 1)( d)(ii) of the Act. Such government servant is entitled to claim his retiral benefits strictly in accordance with his service conditions G and regulations or statutory rules framed for that purpose. The appropriate forum, for redressal of any his grievance, may be the State Administrative Tribunal, if any, or Civil Court but certainly not a Forum under the Act. H 17. In view of the above, we hold that the government DR. JAGMITTAR SAIN BHAGAT v. DIR. HEALTH 89 SERVICES, HARYANA servant cannot approach any of the Forum under the Act for any A of the retiral benefits. 18. Mr. Hooda has made a statement that all the dues for which the appellant had been entitled to had already been paid and the penal rent has also been dispensed with and the State B is not going to charge any penal rent. If the State has already charged the penal rent, it will be refunded to the appellant within a period of two months. In view thereof, we do not want to pass any further order.

In view of the above, the appeal stands disposed of. c Before parting with the case, we record our appreciation for the assistance rendered by Shri Prateesh Kapur, learned Amicus Curiae. He is entitled for full fees as per the Rules. B.B.B. Appeal disposed of.

[2013] 8 S.C.R. 77 DR. JAGMITTAR SAIN BHAGAT A v. DIR. HEALTH SERVICES, HARYANA & ORS. (Civil Appeal No. 5476 of 2013) JULY 11, 2013 B [DR. B.S. CHAUHAN AND S.A. BOBDE, JJ.] Consumer Protection Act, 1986 - ss. 2 and 11 - Forum under the Act - Jurisdiction of, to deal with the service matters of government servants -Held: A government servant cannot C raise any dispute regarding his service conditions or for payment of gratuity or GPF or any of his retiral benefits before any of the Forum under the Act - The government servant does not fall under the definition of a "consumer" as defined u/s.2(1)(d)(ii) of the Act - Such government servant is entitled D to claim his retiral benefits strictly in accordance with his service conditions and regulations or statutory rules framed for that purpose - Appropriate forum, for redressal of any his grievance, may be the State Administrative Tribunal, if any, or Civil Court but certainly not a Forum under the Act. E Morgan Stanley Mutual Fund v. Kartick Das (1994) 4 SCC 225: 1994 (1) Suppl. SCR 136; Secretary, Board of Secondary Education, Orissa v. Santosh Kumar Sahoo & . Anr. AIR 2010 SC 3553: 2010 (8) SCC 353; Bihar School F Examination Board v. Suresh Prasad Sinha AIR 2010 SC 93: 2009 (8) SCC 483; Maharshi Dayanand University v. Surjeet Kaur (2010) 11 SCC 159: 2010 (8) SCR 475 and Regional Provident Fund Commissioner v. Bhavani AIR 2008 SC 2957: 2008 (6) SCR 767 - referred to. G

Jurisdiction - Conferment of - Held: Is a legislative function and it can neither be conferred with the consent of the parties nor by a superior Court - If the Court passes a 77 H 78 SUPREME COURT REPORTS (2013] 8 S.C.R. decree having no jurisdiction over the matter, it would amount to nullity as the matter goes to the roots of the cause. United Commercial Bank Ltd. v. Their Workmen AIR 1951 SC 230: 1951 SCR 380; Smt. Nai Bahu v. Lal Ramnarayan & Ors. AIR 1978 SC 22: 1978 (1) SCR 723; Natraj Studios (P) Ltd. v. Navrang Studios & Anr. AIR 1981 SC 537: 1981 (2) SCR 466; Kondiba Dagadu Kadam v. Savitribai Sopan Gujar & Ors. AIR 1999 SC 2213: 1999 (2) SCR 728; Sushi/ Kumar Mehta v. Gobind Ram Bohra (Dead) Thr. Lrs. (1990) 1 SCC 193: 1989 (2) Suppl. SCR 149; Setruchar/u Ramabhadra Raju Bahadur v. Maharaja of Jeypor, AIR 1919 PC 150; State of Gujarat v. Rajesh Kumar Chimanlal Barot & Anr. AIR 1996 SC 2664: 1996 (4) Suppl. SCR 279; Harshad Chiman Lal Modi v. D.L.F. Universal Ltd. . & Anr. AIR 2005 SC 4446: 2005 (3) Suppl. SCR 495 and Carona Ltd. v. Mis. Parvathy Swaminathan & Sons AIR 2008 SC 187: 2007 (10) SCR 656 - relied on. Premier Automobiles Ltd. v. K.S. Wadke & Ors. (1976) 1 SCC 496: 1976 (1) SCR 427; Kiran Singh v. Chaman Paswan AIR 1954 SC 340: 1955 SCR 117; Chandrika Misir & Anr. v. Bhaiyala, AIR 1973 SC 2391: 1974 (1) SCR 290 -referred to. Case Law Reference: 1951 SCR 380 relied on Para 7

1978 (1) SCR 723 relied on Para 7 1981 (2) SCR 466 relied on Para 7 1999 (2) SCR 728 relied on Para 7 1989 (2) Suppl. SCR 149 relied on Para 7 1976 (1) SCR 427 referred to Para 8 1955 SCR 117 referred to Para 8 DR. JAGMITTAR SAIN BHAGAT v. DIR. HEALTH 79 SERVICES, HARYANA 1974 (1) SCR 290 referred to Para 8 A AIR 1919 PC 150 relied on Para 9 1996 (4) Suppl. SCR 279 relied on Para 9 2005 (3) Suppl. SCR 495 relied on Para 9 B 2007 (10) SCR 656 relied on Para 9 1994 (1) Suppl. SCR 136 referred to Para 12 201 o (8) sec 353 referred to Para 13 c 2009 (8) sec 483 referred to Para 14 2010 (8) SCR 475 referred to Para 14 2008 (6) SCR 767 referred to Para 15 D CIVIL APPELLATE JURISDICTION : Civil Appeal No. 5476 of 2013. From the Judgment and Order dated 26.11.2009 of the National Consumers Disputes Redressal Commission, New Delhi in RP No.1156 of 2007, MA No. 291 & 450 of 2008. E Dr. Jagmittar Sain Bhagat (Petitioner-In-Person), Prateesh Kapur (A.C.) for the Appellants. Narendra Hooda, Sr. AAG, Dr. Monika Gusain for ihe Respondents. F The following Order of the Court was delivered ORDER 1. Leave granted. G 2. This appeal has been preferred against the judgment and order dated 26.11.2009 passed by the National Consumer Disputes Redressal Commission, New Delhi (hereinafter ~ referred to as the 'Commission') constituted under the H 80 SUPREME COURT REPORTS [2013] 8 S.C.R.

A Consumer Protection Act, 1986 (hereinafter referred to as the 'Act'), in Revision Petition No. 1156 of 2007, MA. No. 291 of 2008; and MA. No. 450 of 2008, by way of which, the Commission has dismissed the claim of the appellant as well as the review petition seeking certain reliefs. B 3. The facts and circumstances giving rise to this appeal are that: A. The appellant joined Health Department, of the respondent State, as Medical Officer on 5.6.1953 and took C voluntary retirement on 28.10.1985. During the period of service, he stood transferred to another district but he retained the government accommodation, i.e. Bungalow No. B-8 from 11.5.1980 to 8.7.1981. Appellant claimed that he had not been paid all his retiral benefits, and penal rent for the said period D had also been deducted from his dues of retiral benefits without giving any show cause notice to him. B. Appellant made various representations, however, he was not granted any relief by the State authorities.

E C. Aggrieved, the appellant preferred a complaint before the District Consumer Disputes Redressal Forum, Faridabad (hereinafter referred to as the 'District Forum') on 5.1.1995 and the said Forum vide order dated 24.3.2000 dismissed the complaint on merits observing that his outstanding dues i.e. F pension, gratuity and provident fund etc. had correctly been calculated and paid to the appellant by the State authorities. D. The appellant approached the appellate authority, i.e., the State Commission. The State Commission dismissed the G appeal vide order dated 31.1.2007 observing that though the complaint was not maintainable as the District Forum did not have jurisdiction to entertain the complaint of the appellant as he was not a "consumer'' and the dispute between the parties could not be redressed by the said Forum, but in view of the ,H fact that the opposite party (State) neither raised the issue of DR. JAGMITTAR SAIN BHAGAT v. DIR. HEALTH 81 SERVICES, HARYANA jurisdiction before the District Forum nor preferred any appeal, A order of the District Forum on the jurisdictional issue attained finality. However, there was no merit in the appeal. E. Aggrieved, the appellant filed Revision Petition No. 1156 of 2007 before the Commission. The said revision stood B dismissed vide order dated 1.4.2008 and the review filed by the appellant has also been dismissed vide order dated 26.11.2009. Hence, this appeal. c

4. Shri Narendra Hooda, learned Senior AAG, Haryana, has raised preliminary issue of the jurisdiction submitting that the service matter of a government servant cannot be dealt with by any of the Forum in any hierarchy under the Act. Therefore, the matter should not be considered on merit at all. More so, D all the outstanding dues of the appellant had been paid, and none of the issues survive any more. 5. Shri Prateesh Kapur, learned Amicus Curiae, has raised a large number of grievances, inter-alia, that till today Ethe appellant has not been paid all his retiral benefits as some of his outstanding dues have been withheld by the authorities, thus, he is entitled to recover the same with interest; whether the Forum was competent to entertain the complaint ought to have been decided by the District Forum first as a preliminary issue. It is difficult for a litigant to go back to any other F appropriate Forum after such a long time. In the instant case, the appellant approached the District Forum in 1995, the matter could not be finalised till date, and at such a belated stage, the appellant if asked to approach the other forum, a great hardship would be caused to him. G 6. We have considered the rival submissions made by learned counsel for the parties and perused the records. 7. Indisputably, it is a settled legal proposition that Hconferment of jurisdiction is a legislative function and it can 82 SUPREME COURT REPORTS [2013] 8 S.C.R.

A neither be conferred with the consent of the parties nor by a superior Court, and if the Court passes a decree having no jurisdiction over the matter, it would amount to nullity as the matter goes to the roots of the cause. Such an issue can be raised at any stage of the proceedings. The finding of a Court B or Tribunal becomes irrelevant and unenforceable/ inexecutable once the forum is found to have no jurisdiction. Similarly, if a Court/Tribunal inherently lacks jurisdiction, acquiescence of party equally should not be permitted to perpetuate and perpetrate, defeating the legislative animation. The Court c cannot derive jurisdiction apart from the Statute. In such eventuality the doctrine of waiver also does not apply. (Vide: United Commercial Bank Ltd. v. Their Workmen, AIR 1951 SC 230; Smt. Nai Bahu v. Lal Ramnarayan & Ors., AIR 1978 SC 22; Natraj Studios (P) Ltd. v. Navrang Studios & Anr., AIR 1981 SC 537; and Kondiba Dagadu Kadam v. Savitribai0 Sopan Gujar & Ors., AIR 1999 SC 2213).

8. In Sushi/ Kumar Mehta v. Gobind Ram Bohra (Dead) Thr. Lrs., (1990) 1 SCC 193, this Court, after placing reliance on large number of its earlier judgments particularly in Premier E Automobiles Ltd. v. K.S. Wadke & Ors., (1976) 1 SCC 496; Kiran Singh v. Chaman Paswan, AIR 1954 SC 340; and Chandrika Misir & Anr. v. Bhaiya/al, AIR 1973 SC 2391 held, that a decree without jurisdiction is a nullity. It is a coram non judice; when a special statute gives a right and also provides F · for a forum for adjudication of rights, remedy has to be sought only under the provisions of that Act and the Common Law Court has no jurisdiction; where an Act creates an obligation and enforces the performance in specified manner, "performance cannot be forced in any other manner." G 9. Law does not permit any court/tribunal/authority/forum to usurp jurisdiction on any ground whatsoever, in case, such a authority does not have jurisdiction on the subject matter. For the reason that it is not an objection as to the place of suing;, H "it is an objection going to the nullity of the order on the ground DR. JAGMITIAR SAIN BHAGAT v. DIR. HEALTH 83 SERVICES, HARYANA

of want of jurisdiction". Thus, for assumption of jurisdiction by i a court or a tribunal, existence of jurisdictional fact is a condition precedent. But once such jurisdictional fact is found to exist, the court or tribunal has power to decide on the adjudicatory facts or facts in issue. (Vide: Setrucharlu Ramabhadra Raju Bahadur v. Maharaja of Jeypore, AIR 1919 E PC 150; State of Gujarat v. Rajesh Kumar Chimanlal Barot & Anr., AIR 1996 SC 2664; Harshad Chiman Lal Modi v. D.L.F. Universal Ltd. & Anr., AIR 2005 SC 4446; and Carona Ltd. v. Mis. Parvathy Swaminathan & Sons, AIR 2008 SC 187). c 10. The Act was enacted to provide for the better protection of interest of consumers, such as the right to be protected against marketing of goods which are hazardous to life and property; the right to be informed about the quality, quantity, potency, purity, standard and price of goods, to protect C the consumer against unfair trade practices; and right to seek redressal against an unscrupulous exploitation of consumers, and further to provide right to consumer education etc. as is evident from the statement of objects and reasons of the Act. E 11. Section 2 of the Act which is a definition clause defines the following as under: "2(b) '•complainant' means- (i) a consumer; or F (ii) any voluntary consumer association registered under the Companies Act, 1956 (1 of 1956), or under any other law for the time being in force; or G (iii) the Central Government or any State Government;

(iv) one or more consumers, where there are numerous consumers having the same interest; (v) in case of death of a consumer, his legal heir or H 84 SUPREME COURT REPORTS [2013] 8 S.C.R. A representative; who or which makes a complaint; 2(c) 'complaint' means any allegation in writing made by a complainant that- (i) an unfair trade practice or a restrictive trade practice B has been adopted by any trader or service provider; (ii) the goods bought by him or agreed to be bought by him suffer from one or more defects; c (iii) the services hired or availed of or agreed to be hired or availed of by him suffer from deficiency in any respect; xx xx xx

2(d) 'consumer' means any person who-D (i) buys any goods for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any user of such goods other than the person who buys such goods for consideration paid or promised or partly paid or partly E promised, or under any system of deferred payment when such use is made with the approval of such person, but does not include a person who obtains such goods for resale or for any commercial purpose; or F (ii) [hires or avails of] any services for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any beneficiary of such services other than the person who [hires or avails of] the services for consideration paid or promised, or partly paid and partlyG promised, or under any system of deferred payments, when such services are availed of with the approval of the first-mentioned person; [but does not include a person who avails of such services for any commercial purpose; H DR. JAGMITTAR SAIN BHAGAT v. DIR. HEALTH 85 SERVICES, HARYANA xx xx xx A 2(g) 'deficiency' means any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been 8 undertaken to be performed by a person in pursuance of a contract or otherwise in relati.on to any service;

2(o) 'service' means service of any description which is made available to potential users and includes, but not limited to, the provision of facilities in connection with C banking, financing, insurance, transport, processing, supply of electrical or other energy, board or lodging or both, [housing construction], entertainment, amusement or the purveying of news or other information, but does not include the rendering of any service free of charge or under D a contract of personal service." Section 11 of the Act deals with the jurisdiction of the District Forum as: "(1) Subject to the other provisions of this Act, the District E Forum shall have jurisdiction to entertain complaints where the value of the goods or services and the compensation, if any, claimed [does not exceed rupees twenty lakhs." The aforesaid statutory provisions make it crystal clear that F the Act is made to deal with the rights of consumers wherein marketing of goods, or "services" as defined under the Act have been provided. Therefore, the question does arise as to whether the Forum under the Act can deal with the service matters of government servants. G 12. In Morgan Stanley Mutual Fund v. Kartick Das, (1994) 4 sec 225, this Court examined the issue as to whether a prospective buyer can be "consumer" under the Act, and held: "The consumer as the term implies is one who consumes. H 86 SUPREME COURT REPORTS [2013] 8 S.C.R.

A As per the definition, consumer is the one who purchases goods for private use or consumption. The meaning of the word 'consumer' is broadly stated in the above definition so as to include anyone who consumes goods or services at the end of the chain of production. The comprehensive definition aims at covering every man who pays money asB the price or cost of goods and services. The consumer deserves to get what he pays for in real quantity and true quality. In every society, consumer remains the centre of gravity of all business and industrial activity. He needs c protection from the manufacturer, producer, supplier, wholesaler and retailer. xx xx xx Therefore, it is after allotment, rights may arise as per the contract (Article of Association of Company). ButD certainly not before allotment. At that stage, he is only a prospective investor (sic in) future goods ...... There is no purchase of goods for a consideration nor again could he be called the h.irer of the services of the company for a consideration. In order to satisfy the requirement of aboveE definition of consumer, it is clear that there must be a transaction of buying goods for consideration under Section 2(1)(d)(i) of the said Act. The definition contemplates the pre-existence of a completed transaction of a sale and purchase. If regard is had to the definition of F complaint under the Act, it will be clear that no prospective investor could fall under the Act".

13. In Secretary, Board of Secondary Education, Orissa v. Santosh Kumar Sahoo & Anr., AIR 2010 SC 3553, this G Court resolved the issue as to whether the Forum under the Act had jurisdiction to entertain and allow a complaint filed by a person for correction of his date of birth recorded in the matriculation certificate, observing that the impugned order was liable to be set aside because all the consumer forums failed H to consider the issue of maintainability of the complaint in a DR. JAGMITTAR SAIN BHAGAT v. DIR. HEALTH 87 SERVICES, HARYANA correct perspective. Before the District Forum could go into the A issue of correctness of the date of birth recorded in the matriculation certificate of Respondent 1, it ought to have considered whether the so-called failure of the appellant to make correction in terms of the prayer made by Respondent 1 amounted to deficiency of service. B The court remitted the matter to the District Forum to decide the issue of maintainability of the complaint. 14. This Court in Bihar School Examination Board v. Suresh Prasad Sinha, AIR 2010 SC 93, considered the C question as to whether a candidate can file a complaint before the District Forum under the Act raising any grievance regarding his examinations conducted by the Bihar School Examinations Board constituted under the Bihar School Examinations Board Act, 1952 and answered it in negative D observing as under:

"The object of the Act is to cover in its net, services offered or rendered for a consideration. Any service rendered for a consideration is presumed to be a commercial activity E in its broadest sense (including professional activity or quasi-commercial activity). But the Act does not intend to cover discharge of a statutory function of examining whether a candidate is fit to be declared as having successfully completed a course by passing the F examination. The fact that in the course of conduct of the examination, or evaluation of answer scripts, or furnishing of marksheets or certificates, there may be some negligence, omission or deficiency, does not convert the Board into a service provider for a consideration, nor convert the examinee into a consumer who can make a G complaint under the Act. We are clearly of the view that the Board is not a 'service provider' and a student who takes an examination is not a 'consumer' and consequently, complaint under the Act will not be maintainable against the Board." H 88 SUPREME COURT REPORTS [2013] 8 S.C.R. A (See also: Maharshi Dayanand University v. Surjeet Kaur, (201 O) 11 sec 159). 15. In Regional Provident Fund Commissioner v.

Bhavani, AIR 2008 SC 2957, this Court dealt with the issue B as to whether Dr. Padia's submissions regarding the non-applicability of the Act-to the case of the Regional Provident Fund Commissioner - the person responsible for the working of a Pension Scheme, could be held to be a 'service giver' within the meaning of Section 2(1)(o) of the Act, as it was C neither a case of rendering of free service nor rendering of service under a contract of personal service so as to bring the relationship between the parties within the concept of 'masteF·· '/ and servant'. The court held: "In our view, the respondent comes squarely within the D definition of 'consumer' within the meaning of Section 2(1)(d)(ii), inasmuch as, by becoming a member of the Employees' Family Pension Scheme, 1971, and contributing to the same, she was availing of the services rendered by the appellant for implementation of the E Scheme. The same is the case in the other appeals as well."

16. In view of the above, it is evident that by no stretch of imagination a government servant can raise any dispute F regarding his service conditions or for payment of gratuity or GPF or any of his retiral benefits before any of the Forum under the Act. The government servant does not fall under the definition of a "consumer" as defined under Section 2( 1)( d)(ii) of the Act. Such government servant is entitled to claim his retiral benefits strictly in accordance with his service conditions G and regulations or statutory rules framed for that purpose. The appropriate forum, for redressal of any his grievance, may be the State Administrative Tribunal, if any, or Civil Court but certainly not a Forum under the Act. H 17. In view of the above, we hold that the government DR. JAGMITTAR SAIN BHAGAT v. DIR. HEALTH 89 SERVICES, HARYANA servant cannot approach any of the Forum under the Act for any A of the retiral benefits. 18. Mr. Hooda has made a statement that all the dues for which the appellant had been entitled to had already been paid and the penal rent has also been dispensed with and the State B is not going to charge any penal rent. If the State has already charged the penal rent, it will be refunded to the appellant within a period of two months. In view thereof, we do not want to pass any further order.

In view of the above, the appeal stands disposed of. c Before parting with the case, we record our appreciation for the assistance rendered by Shri Prateesh Kapur, learned Amicus Curiae. He is entitled for full fees as per the Rules. B.B.B. Appeal disposed of.